Refund policy

Return and Refund Policy
Last Updated: July 23, 2026

1. General Policy – No Unconditional Returns

ZJW Chip Store is the official direct store of Zijingwei Group (ZJW Chip Group) . All products sold are genuine original products of our own brands, including HTM, TPOWER, HICHONCHIP, and other subsidiary brands. All products are independently developed, manufactured, and quality-controlled by our group.

Due to the high cost of international shipping, we generally do not accept returns for buyer's remorse, change of mind, incorrect model selection, or any other reasons not related to product quality. Unless the product is proven to be defective or not as described, all sales are considered final.

2. Quality Issues – Refund Only (No Return Required)

If you receive a product with quality issues, damage during transit, or specifications that do not match the product page, please contact us within 7 days of receipt with the following information:

  • Order number;

  • Clear photos or videos showing the issue;

  • A brief description of the problem.

Once we verify the issue, we will offer one of the following solutions:

  • Full refund of the product value (shipping costs are non-refundable), without requiring you to return the item; or

  • Partial refund as compensation, at our discretion.

Please note: We reserve the right to reject quality-related claims made more than 7 days after delivery, as IC components may be damaged by improper storage or soldering conditions beyond our control.

3. Return Shipping Costs

If, in exceptional cases, we agree to accept a return, all return shipping costs, customs duties, and insurance fees shall be borne by the buyer. The original shipping fees paid at checkout are non-refundable.

4. Conditions for Any Accepted Return

If we agree to accept a return, the returned item must meet all of the following conditions:

  • In original, unopened, anti-static packaging (sealed ESD bag);

  • With all original accessories and labels intact;

  • Accompanied by the original packing slip or proof of purchase.

We reserve the right to reject any return that shows signs of improper handling, soldering, re-packaging, or physical damage caused by the buyer.

5. European Union 14-Day Cooling-Off Period (Statutory Requirement)

Notwithstanding our general policy, for orders shipped to the European Union, buyers have the right to cancel or return their order within 14 days of receipt for any reason, under the EU Consumer Rights Directive.

However, please note:

  • The item must be unused, unopened, and in its original anti-static packaging;

  • Return shipping costs and any customs/duties incurred shall be borne by the buyer;

  • The original outbound shipping fee is non-refundable.

This exception applies only to EU consumers and does not affect our general policy for other regions.

6. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Products that have been opened, used, or soldered;

  • Custom or specially ordered items;

  • Items damaged due to improper handling, storage, or soldering by the buyer;

  • Items returned without prior communication and approval from us.

7. Refund Processing

Once we approve your refund request (whether full or partial), we will process the refund to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

8. Common International Trade Dispute Scenarios

The following are common dispute scenarios in international IC/electronic component trade. Please read carefully before placing your order:

  1. Brand Ownership and Model Confirmation

    • This store is the official direct store of Zijingwei Group (ZJW Chip Group) . Our group owns multiple product series/brands including HTM, TPOWER, and HICHONCHIP. All products are genuine original products of our own brands, independently developed, manufactured, tested, and quality-assured by Zijingwei Group.

    • Some product models may have similar naming conventions or functional compatibility with other brands in the market (such as TI, ST, Maxim, etc.), but we are only responsible for products bearing the HTM / TPOWER / HICHONCHIP brand logo and conforming to our official Datasheet.

    • Customers are obligated to carefully verify product models, brand logos, and technical specifications before placing an order. We do not accept returns, refunds, or exchanges for purchases made due to customer confusion between our products and other brands.

  2. Cross-Border Logistics Delays

    • International shipping is subject to uncontrollable factors such as flight schedules, customs clearance efficiency in the destination country, public holidays, extreme weather, etc. Actual delivery time may be later than the system estimate. Logistics delays do not constitute product quality issues and shall not be grounds for refund or compensation. For urgent orders, please contact us in advance to confirm delivery timelines.

  3. Customs Duties and Tax Disputes

    • All international orders may be subject to import duties, VAT, or other taxes imposed by the customs authorities of the destination country. Such charges are solely the responsibility of the buyer. We do not accept return, refund, or cancellation requests resulting from the buyer's refusal to pay customs duties. Any costs incurred due to refusal of delivery (including but not limited to return shipping, storage fees, and disposal fees) shall be borne by the buyer.

  4. Incorrect Address or Undeliverable Packages

    • Please ensure that the shipping address you provide is complete, accurate, and recognizable by the local postal service. If a package cannot be delivered, is returned, or is destroyed due to an incorrect, incomplete, or inaccurate address or recipient information, all related losses and additional costs shall be borne by the buyer, and the paid product amount and shipping fees will not be refunded.

  5. Product Storage Condition Disputes

    • IC components are Moisture-Sensitive Devices (MSD) and must be stored in dry, anti-static environments as specified in the Datasheet. Product damage caused by improper storage conditions after the buyer's receipt (such as moisture exposure, high temperature, electrostatic discharge, etc.) does not fall within our quality responsibility scope and shall not be eligible for refund or compensation.

  6. Sample and Bulk Order Consistency

    • Samples (e.g., 10pcs) and bulk orders (e.g., 1K, 10K, etc.) come from the same quality system and batch control, with identical functionality and parameters. Bulk orders will not be accepted for return or discount requests based on claims of "different from sample" or "batch variation."

  7. Refusal of Package Delivery

    • If the buyer refuses delivery of the package for personal reasons (e.g., unwillingness to pay customs duties, change of mind, etc.), resulting in the package being returned or destroyed, the paid product amount and shipping fees are non-refundable. If additional logistics costs (return shipping, storage fees, disposal fees, etc.) are incurred due to the buyer's refusal of delivery, we reserve the right to seek recovery from the buyer.

  8. Dispute Resolution

    • In the event of a transaction dispute, both parties shall first seek to resolve the matter through amicable negotiation. If negotiation fails, the dispute shall be submitted to the Bao'an District People's Court of Shenzhen, People's Republic of China, for litigation in accordance with the laws of the People's Republic of China.

9. Supplementary Provisions

  1. Restocking Fee

    • For applicable products returned with our consent, we will charge a restocking fee of 20% of the total order value (excluding shipping costs) to cover inspection, re-packaging, and inventory management costs. This fee will be deducted directly from the refund amount.

    • Returns due to quality issues are exempt from the restocking fee.

  2. Bulk Order Acceptance Standards (Applicable to orders ≥ 2 reels / ≥ 8,000 pcs)

    • For bulk orders, the buyer shall complete sampling inspection within 7 business days of receipt. Sampling standards shall follow GB/T 2828.1-2012 / ANSI/ASQ Z1.4 General Inspection Level II, with an AQL (Acceptable Quality Level) of 0.65.

    • If no written objection is raised within the acceptance period, the batch shall be deemed accepted, and we will no longer accept any quality-related claims for that batch.

    • If the defect rate exceeds the AQL standard upon inspection, the buyer must provide a third-party inspection report (e.g., SGS, CTI, etc.) as supporting evidence, which will be processed upon our verification.

  3. Product Lifecycle and End-of-Life (EOL) Statement

    • Some product models may enter the End-of-Life (EOL) phase due to technological iteration or market demand changes. Product pages will clearly indicate "Discontinued" or "Last Order" status.

    • EOL models are not eligible for return or refund. Please carefully confirm the product status before ordering. For special requirements, please contact our customer service.

  4. Liability for In-Transit Damage

    • If the outer carton shows obvious damage, crushing, or deformation upon delivery, please refuse acceptance on the spot or immediately take photos as evidence (including photos of all six sides of the carton and a clear photo of the waybill), and contact us within 48 hours of receipt.

    • We will file a claim with the carrier (SF Express/DHL, etc.) on your behalf, but the final compensation result shall be subject to the carrier's investigation conclusion. We do not assume the obligation to advance payment before the product value is compensated by the carrier.

    • If valid evidence is not provided within 48 hours, the shipping process shall be deemed free of abnormalities, and we will no longer accept complaints related to shipping damage.

  5. Final Interpretation Rights

    • Zijingwei Group (ZJW Chip Group) reserves the final right of interpretation of this Return and Refund Policy and reserves the right to reasonably revise this policy without prior notice. The revised policy shall take effect from the date of publication.

If you have any questions about this policy, please contact us:

  • Email: cmh@zjwic.cn

  • Return Address: Unit 1001, 10/F, Building A, Country Garden Phoenix Smart Valley, Bao'an District, Shenzhen, Guangdong, China 518102